This is an exciting time to be joining the Royal Exchange Theatre, as we welcome new and returning visitors, to see a show or take part in a range of activities on or off our site.

We emerge post-pandemic as a new organisation with people at our heart. We’ll engage with all communities, learning what it means to be a theatre in a new era, bringing relevance to audiences and participants. The Visitor Experience Duty Managers play a vital role in creating an inclusive, warm welcome, fitting for this new and exciting time.


This role will provide support in all areas of visitor experience through the effective management of people and systems. The postholder will strive for an environment that is inclusive, accessible, and safe. The postholder will have knowledge, and develop learning around, different cultures and a sensitivity around the different barriers people may face when entering our theatre. Working closely with the Visitor Experience Leads and, the Duty Managers will ensure every visitor has a first-class experience in our building. The postholder will need to achieve a balance between efficient operational controls and excellent customer service.


ROLE: Visitor Experience Duty Manager

AREA: Facilitating

SALARY: £11 per hour


RESPONSIBLE TO: Visitor Experience Lead and Operations, Sites and Security Lead

APPLICATION DEADLINE: Monday 23 May at 6pm

INTERVIEWS: Monday 30 May

In order to apply, please complete the below Application Form and send to This email address is being protected from spambots. You need JavaScript enabled to view it. making sure to specify that you are applying for the Casual role (as we are also advertising a Permanent position). Please also complete the equal opportunities form that can be found below. 

Application Form

Job Description

Equal Opportunities Form

We welcome applications from all suitably qualified persons; however, some communities are currently under-represented within our organisation. We would particularly welcome applications from anyone identifying as ethnically diverse and/or disabled.

We will contact you if you are successful and invite you to interview. Please note due to the volume of applications we are unable to confirm receipt of your application or provide feedback if you have not been shortlisted to interview stage.

The RET holds application forms and interview notes for unsuccessful candidates for 6 months, which will be stored in a secure manner. After the 6-month period, all data will be securely destroyed.