Your cookie settings on this website
A cookie is a small piece of text stored by your web browser on your computer. The Royal Exchange Theatre uses them to remember your login, book online and gather statistics to make the website better. No personal data is stored on our cookies and we do not send information to other websites.
We have changed this website to make it easier for you to manage cookies and understand how we use them. We are still in the process of making these changes so a few cookies may not be correctly controlled until we have finished the work. You can use the link ‘manage cookies’ at the bottom of every page to disable the performance cookies we use, if you would like to do this with your web browser instead please visit this link: http://www.allaboutcookies.org/manage-cookies. Please note if you disable all cookies then you may not be able to use this website.
Our cookie guide and procedure is based on the International Chamber of Commerce guidelines approved by the Information Commissioners Office. Our cookies are categorised into:
1. Strictly necessary
These cookies are fundamental to how the website works and let you use essential services such as buying tickets online. We use these cookies to:
Remember items you put into the shopping cart and your login:
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If you click to view a YouTube video, YouTube will put cookies on your PC. These are not personally-identifiable and are only used for playback information. If you do not want these cookies placed on your PC, please do not click the YouTube videos.
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These cookies analyse the performance of the website, e.g. which pages are visited most and if there are any errors. This allow us to make improvements. They do not hold any personal data nor gather information to allow us or third parties to advertise products or services. Our performance cookies are managed by a third party (Google) however we don’t allow them to be used for any other purpose than previously mentioned.
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These cookies allow you to set the layout of the website or choose your personal preferences.
No cookies of this type are used on this website.
These are the most intrusive cookies and provide advertising agencies with information on your visit so you can be presented with adverts on other websites.
No cookies of this type are used on this website.
At the Royal Exchange Theatre your personal privacy is important to us. This notice explains how we collect, store, manage, process, and protect your personal information. It lets you know the types of information we might hold, how and where we’ll use it once it’s been collected and how we will keep it safe. We’ll always aim to be very clear when we ask you to share any information with us and won’t do anything with it that is unexpected.
Sharing your information is not compulsory but providing us with certain pieces of data will help us to give you the best possible service we can.
If you want to contact us about this privacy notice or anything to do with your data at the Royal Exchange, you can contact us by:
• by phone, 0161 833 9333 – please ask for a member of the Data Team
• by post to, The Data Team, Royal Exchange Theatre, St Ann’s Square, Manchester, M2 7DH.
How We Collect Personal Information
We’ll collect information from you in several different ways. Most of the information comes directly from you and with your consent when you buy a ticket on the website, in person or over the phone. We also gather some information when you browse our website, answer a survey, or email us with feedback.
The Types of Personal Information We Collect
We only collect personal information that is essential to our operation as a business and which allows us to fulfil our obligations to our customers, provide good customer service; maintain our records and accounts and to develop and promote our work, on and off stage.
How We Use Personal Information
The information we collect about you helps us to provide you with the best service we can; to better understand what you need from us, and to make sure you don’t miss out on information about our new productions, events and special offers.
How We Manage and Protect Personal Information
We will never share your personal information with any third parties for marketing purposes without your prior consent. We will never sell, rent or trade your personal information.
We protect all the personal information we collect. Our computer network is protected, and information given in our online accounts are encrypted.
To fulfil our contract with you it’s sometimes necessary for third party providers to have access to your data so that they can perform services on our behalf (for example, Opayo processes all card payments for us, we use Spektrix and DotDigital to send out email information).
Every email you get from us will include details about how to change your communications preferences and how to unsubscribe from future communications.
You have the right to ask us to amend or stop how we use your personal information including for marketing purposes. You can do this by phoning, emailing, or in writing using the contact details below.
You have the right to get the information we hold on you corrected. If you have any concern about the accuracy of your personal data, please let us know using the details below.
You have the right to be forgotten; if you would like us to remove the personal information we hold about you, please contact us using the details below.
You can request details of personal information the we hold about you by contacting the Data Team (details below) and providing a description of the information you would like to see, together with proof of your identity.
It is easy to access and amend the personal information that we hold on you. You can do this over the phone, via email, or in writing using the following details;
• by phone, 0161 833 9333 – and ask for a member of the Data Team
• by post to, The Data Team, Royal Exchange Theatre, St Ann’s Square, Manchester, M2 7DH.
You have the right to lodge a complaint with The Information Commissioner’s Office.
Further Information and updates to this notice
The royalexchange.co.uk website is owned and operated by The Royal Exchange Theatre Company LTD (registered charity No. 255424). For the purpose of the Data Protection Act 1998 and EU GDPR the data controller is The Royal Exchange Theatre Co LTD, St Ann’s Square, Manchester, M2 7DH ICO Registration Z5774745.
This notice was updated on 14 October 2020. It may be necessary to update it from time to time to reflect changes to our business operations or to legislation. Updates will be posted on this page – please check back from time to time. We may also inform you directly of any changes.
The use of this site is subject to the following terms and conditions. In entering our site you as a user (‘You’) are accepting our terms and conditions. Use of this website is maintained for your personal use and viewing. The access and use of this website constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website.
You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site. Information collected by us is used for internal review, to improve the content of Royal Exchange Theatre website, to customise the content and/or layout of Royal Exchange Theatre website, to notify users about updates to the Royal Exchange Theatre website, and to contact users for marketing purposes and is not shared with other organisations for commercial purposes.
BOOKING & TICKET PROCES - TERMS & CONDITIONS OF SALE
Tickets and vouchers cannot be exchanged or money refunded, unless we have to cancel a performance. *
Latecomers may not be admitted until a suitable moment in the performance.
We reserve the right to refuse admission and alter the programme without prior notice.
Recording during the performance (either audio or visual) is prohibited. Filming and photos can be taken before the show, during the interval and after the show.
Any tickets sold on for profit or personal / commercial gain will be voided.
Gift vouchers are valid for a period of 3 years from the date of purchase. Gift Vouchers cannot be refunded or exchanged for cash.
If you wish to re-enter at stage level during the performance, you may be re-seated at gallery level. This is because doors at stage level are used for actor’s entry and scene changes through the performance.
If a performance is sold out and you can no longer attend, we will try to sell any returned tickets for that specific performance. For us to do this, your tickets must be returned to the Box Office at least 48 hours before the performance.
If we are successful in reselling it, a refund will be issued as a credit to your Royal Exchange account. We’ll deduct 10% of the cost of the ticket from the credit as a handling fee.
The credit will be valid for 6 months, and can be used against any future bookings. Alternatively, we can issue it as a refund to your credit/debit card if you contact us directly.
CHILDREN AND INFANTS
We welcome audiences of all ages but we ask that tickets are purchased for all children over 18 months (unless it's a Relaxed Performance where is no age restriction)
For our Theatre space we ask that audience members with small children book seats that allow easy exit should you require. Audience members who have not done this may be asked to move to a different seat.
If you are attending a show in the Studio with very small children, please try and select a seat that allows easy exit if necessary. Naturally, this does not apply to those shows which are specifically for very young children.
If your child becomes very vocal or distressed we may ask you to leave the auditorium until they settle. Due to the nature of our space, on returning to the auditorium you may be asked to use a different seat.
Audiences are asked to consult the Box Office or individual productions online for advice on the content and age suitability of different productions.
We try to offer at least one relaxed performance per performance - these are designed to welcome everyone who would benefit from a more relaxed environment in which to watch a show. Please check with the Box Office or here for more information.
Information supplied may be used for registered purposes under General Data Protection Regulation (GDPR) Act 2018. See our Privacy Notice.
When a performance has the potential to sell out, we bring in dynamic pricing for some performances. It's an approach that is similar to airline ticket prices which change according to demand. Some ticket prices on certain performances therefore may increase if the demand is enough, so it's always best to book early for popular shows.
LINKING TO THE ROYAL EXCHANGE WEBSITE
Please let us know if you wish to link directly to pages on the Royal Exchange website by emailing us. We do not object to you linking directly to the information that is hosted on our site. We do not permit our pages to be loaded into frames on your site; Royal Exchange pages must load into the user’s entire window. We reserve the right to move or change our website URLs at any time in order to meet changing needs and to continually improve its online service. External websites link to the this website at their own risk. We do not encourage deep linking but recommend linking to the homepage, which are less likely to move or change.
The copyright to all text and images on this website belongs to the Royal Exchange Theatre. If you wish to use text or images please contact the Marketing Department. Hi-resolution images are available for use by the media.
The names, images and logos identifying the Royal Exchange Theatre are proprietary marks. If you wish to copy or use the logo, you must get prior approval from us by contacting by contacting the marketing department. Tell us how and why you wish to use our logos. Please include your contact details: name, address, telephone number, fax number and email.
The Royal Exchange Theatre website is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of this website. Although we may from time to time monitor or review discussions, chat, postings, transmissions, bulletin boards and the like on this website, we are under no obligation to do so and assume no responsibility or liability arising from the content of any such locations nor for any error, omission, infringement, defamation, obscenity, or inaccuracy contained in any information within such locations.
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
LINKS TO EXTERNAL WEBSITES
Links contained in this website will lead to other websites which are not under our control.
We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.
The purpose of this policy is to ensure that people who communicate with the Royal Exchange Theatre website understand the way in which electronic mail (email) should be used. Its aim is to ensure that email is used effectively for its intended purpose without infringing legal requirements or creating unnecessary business risk. The statement below applies to all incoming and outgoing email messages to or from Royal Exchange : "This email and any files transmitted with it are confidential. If you are not the intended recipient, any reading, printing, storage, disclosure, copying or any other action taken in respect of this email is prohibited and may be unlawful. If you are not the intended recipient, please notify the sender immediately by using the reply function and then permanently delete what you have received. Incoming and outgoing email messages are routinely monitored for compliance with the Royal Exchange's policy on the use of electronic communications.
The views expressed by the author may not necessarily reflect the views or policies of the Royal Exchange Theatre. Internet email is not a secure medium. Emails sent via the Internet could be intercepted and read by someone else. Please bear that in mind when deciding whether to send material to the Royal Exchange . You have a responsibility to ensure laws are not broken when composing or forwarding emails and their contents. Attachments to email messages may contain viruses that may damage your system. Whilst Royal Exchange has taken every reasonable precaution to minimise this risk, we cannot accept any liability for any damage which you sustain as a result of these factors. You are advised to carry out your own virus checks before opening any attachment."
We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
Your support will cost £2.00 plus your standard network message charge, with at least £1.76 from your £2.00 message going to “CHARITY NAME”, depending on your network operator.
To increase the amount donated as set out by HMRC you can Gift Aid your donation. One way to do this is by accessing the link we send to your phone. Your standard data charges may apply.
For help telephone 0161 615 6759 or write to us at:
Royal Exchange Theatre, St. Ann's Square, Manchester M2 7DH
You will be charged £2.00 plus one message at your standard network rate.
Please ensure you spell the SMS keyword carefully - “ROYAL” - and send your text message to the correct shortcode; 70007
If your keyword and shortcode are valid, and your text message is received whilst this campaign is active you will be charged £2.00 via a bounce-back message. The charge will appear on your mobile phone bill or be taken from available funds on a non-contract mobile phone.
If your keyword or shortcode are invalid, or your text message is received after the campaign or promotion has finished, you may still be charged your standard network message charge; however you will not be charged £2.00 and you will not be donating to “CHARITY NAME”.
All supporters must obtain permission from the bill payer before sending a SMS text message.
Please ensure that you do not send more texts than you can afford. If you are under 15 years old, you must have your parent or guardian's permission to send a SMS donation to us.
“CHARITY NAME”, Cymba (SMSshortcodes.co.uk) or their sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any mobile telephone network or line, system, server, mobile provider or otherwise which may result in any SMS text being lost or not properly received.
This service is available in England, Scotland, Northern Ireland and Wales only.
The SMS service is provided by Cymba (SMSshortcodes.co.uk) if you have any queries regarding the service; please contact “The Royal Exchange Theatre” at the following address: St. Ann's Square, Manchester, M2 7DH For help telephone 0161 615 6759.