TICKET SALES AND EXCHANGES

CONCESSIONS AND DISCOUNTS

  • Only one discount is available per ticket.

  • Proof of ID may be required for discounts.

  • When seating capacity reaches a certain level, some offers, concessions and discounts may not apply.

  • Ticket prices may vary for different performances according to demand.

AT THE VENUE

  • Latecomers may not be admitted until a suitable moment in the performance. If you wish to re-enter at stage level during the performance, you may be re-seated at gallery level. This is because doors at stage level are used for actor’s entry and scene changes through the performance.

  • We reserve the right to refuse admission and alter the programme without prior notice.

  • Photos and filming are not allowed during the actual performance, but please take as many images of our unique stage and building as you like before and after the show, and during the interval.

  • Please see our Visiting Us In Person page for more information.

CHILDREN AND INFANTS

  • We welcome audiences of all ages but we ask that tickets are purchased for all children over 18 months (unless it's a Relaxed Performance where there is no age restriction).

  • We try to offer at least one Relaxed Performance per performance - these are designed to welcome everyone who would benefit from a more relaxed environment in which to watch a show.

  • If your child becomes very vocal or distressed we may ask you to leave the auditorium until they settle. Due to the nature of our space, on returning to the auditorium you may be asked to use a different seat.

  • Audiences are asked to consult the theatre or individual productions online for advice on the content and age suitability of different productions.

DATA PROTECTION

  • Information supplied may be used for registered purposes under General Data Protection Regulation (GDPR) Act 2018. See our Privacy Notice

  • In keeping with current government guidelines, we are required to capture details of all people who come to the Royal Exchange Theatre. If you can, we will ask you to use the NHS Track and Trace. If you are unable to, you will be required to complete a paper form. This will be stored securely for 21 days and then destroyed, in keeping with GDPR regulations.

DYNAMIC PRICING

  • When a performance has the potential to sell out, we bring in dynamic pricing for some performances. It's an approach that is similar to airline ticket prices which change according to demand. Some ticket prices on certain performances therefore may increase if the demand is enough, so it's always best to book early for popular shows.