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ONLINE

To book a ticket online, please visit tickets.royalexchange.co.uk

When your booking is complete, you will receive two emails. The first email will be your Order Confirmation. The second email will contain your e-tickets. You'll need the e-tickets within this email to show upon entry to the Theatre. If you don't receive this email, you can check your online account and once logged in, scroll down to the option 'E-Tickets' and all your current and past e-tickets will be here. If your tickets aren't here or there is a problem downloading them, please contact our Visitor Experience Team.

 (FORGOT LOGIN DETAILS)

If you need assistance with booking your ticket, or have an issue that needs resolving, This email address is being protected from spambots. You need JavaScript enabled to view it.. 

BY PHONE

You can reach us by phone at 0161 833 9833. Our phonelines are open for enquires Monday to Saturday, from 11am to 5pm. Please note we are working with a reduced staff team, so your patience is appreciated.

For general enquries, please see our FAQs or you can get in touch by emailing us - please see our Contact Us page.

IN PERSON

If you are visiting us in person, the theatre will be open from 11am – 5pm Monday to Saturday and tickets can be purchased from our Visitor Experience Team based at the St Ann’s entrance.

We are currently operating with e-tickets only. When your booking is complete, you will receive two emails. The first email will be your Order Confirmation. The second email will contain your e-tickets. You'll need the e-tickets within this email to show upon entry to the Theatre. If you don't receive this email, you can check your online account and once logged in, scroll down to the option 'E-Tickets' and all your current and past e-tickets will be here. If your tickets aren't here or there is a problem downloading them, please contact our Visitor Experience Team.

Please check Visiting Us in Person for more details on opening times, safety procedures and FAQs.

TICKET SALES AND EXCHANGES

Tickets and vouchers cannot be exchanged or money refunded - unless we have to cancel a performance, you have covid symptoms or a positive diagnosis, or are self-isolating due to possible contact with covid. More information

While this policy does not offer refunds or exchanges in most cases, we recognise that sometimes 'life happens' and there can be circumstances beyond your control. In such circumstances, please do This email address is being protected from spambots. You need JavaScript enabled to view it. who may - as a courtesy - be able to find a solution.

As a registered charity, we rely on the support of grants, donations, and the income from the Royal Exchange Theatre Box Office to support our work. We work hard to keep our ticket prices as low as possible, offering discounts, concessions and ticket offers wherever possible.