We strive to give you the best possible experience when you’re with us and it’s important to us that you receive great customer service. If this has not been the case, we want to know so that we can understand what happened, resolve the issue for you and learn from the situation. We take all complaints seriously.
- Please read our Customer Complaints Process if you wish to discuss our professional activities, including our Artistic and Engagement programmes, physical issues with the building, or a recent transaction you had.
. - Please read our Third Party Complaints Process if you wish to discuss behaviours you have experienced which you feel fall short of our values.
. - The Vexatious Complaints Policy relates to both processes.