Access for people with mobility restrictions

Booking step-free seating

All performances in the theatre module have step-free seating reserved at stage level, in addition to several wheelchair spaces. In order to access these seats when booking online, simply:

1. Please complete our new access form and tick the relevant boxes to let us know you require 'Stage Level Seating' or are a wheelchair user. This is also editable in the ‘Other preferences’ section of your account.

2. Log in to your account and then select the show you'd like to attend from the What's On section.

3. Select your seating. If you're a wheelchair user, then the wheelchair spaces will be marked with a wheelchair symbol: wheelchair symbol
Please hover over each symbol for more information, such as which seat is best for staying in or transferring out of your wheelchair.

Meanwhile, the seats reserved for step-free access will show as stars rather than circles.

4. Once you move to the checkout, your tickets will automatically be reduced to the £15 Access ticket price.

Complete the access form

Entering the building

Please note: Our accessible lift in St Ann’s Square is currently out of action. We are working to get this fixed asap, and apologise sincerely for any convenience this causes.

An alternative lift is available for anyone who requires it at our stage door entrance on the Old Bank Street side of the building (next to the shop Fjall Raven/ opposite Sainsbury's). Please press the buzzer on the right-hand side and we’ll send that lift down for you.

Please follow the Google Maps link to see the entrance -> https://bit.ly/39pMT8K

There are also steps to the Royal Exchange Theatre at both the Cross Street entrance and St. Ann’s Square entrance; these steps have railings on both sides. Doors at the entrance to the theatre are automatic to enable easy opening.

Accessible toilets

The theatre has accessible toilets, including an alarm system and mirror. These are located near the Cross Street entrance. 

Accessible catering facilities

Bar Exchange has a low level counter section for wheelchair users. The Rivals Restaurant is on a split level, the lower part of which is accessible to wheelchair users.

Access to our theatre spaces

Both the Theatre and Studio spaces are accessible to wheelchair users. The Theatre and The Studio have six wheelchair spaces. It is possible for companions to sit alongside wheelchair users in both theatre spaces. Please book any wheelchair spaces in advance when you book your tickets so that we can reserve them and the adjoining seats for anyone else in your party. 

Wheelchairs are available for patrons who would like to use them, and can be accessed by contacting a member of the theatre staff.

Please note, the Theatre Module has seats over 3 levels - Stage Level, First Gallery and Secondary Gallery. Wheelchair access is only available to the Stage Level.

Accessible Performances

All Access tickets are £15. The discount will be applied automatically at the checkout stage.

For more information on our Access provision, please contact us This email address is being protected from spambots. You need JavaScript enabled to view it.

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