There are three ways to book tickets - online, over the phone or in person.


Have you booked tickets online before? If yes, please login to your account to access any offers and discounts.

If you’re not sure or have forgotton your login details, please check here.

If this is your first time booking online, please create an account.

To book a ticket online, go to the event via the What’s On page or you can view all events here.

If you need assistance with booking your ticket, or have an issue that needs resolving, please contact our Visitor Experience Team.


You can reach us by phone at 0161 833 9833. Our phonelines are open for enquiries Monday to Saturday, from 11am to 5pm. Please note we are working with a reduced staff team, so your patience is appreciated.

For enquries, please see our Ticketing FAQs or you can get in touch by emailing us.


If you are visiting us in person, the theatre will be open from 11am – 5pm Monday to Saturday and tickets can be purchased from our Visitor Experience Team based at the St Ann’s entrance.

Please check our Visiting Us FAQs for more details on opening times, how to get here, etc.


You will receive 2 emails:

Email 1 = This will be your Order Confirmation.

Email 2 = This will contain your e-tickets. You’ll need the e-tickets within this email to show upon entry to the Theatre. If you don’t receive this email, you can check your online account and once logged in, scroll down to the option ‘E-Tickets’ and all your current and past e-tickets will be here. If your tickets aren’t here or there is a problem downloading them, please contact our Visitor Experience Team.


Tickets and vouchers cannot be exchanged or money refunded – unless we have to cancel a performance. Please see our Terms & Conditions.

While this policy does not offer refunds or exchanges in most cases, we recognise that sometimes ‘life happens’ and there can be circumstances beyond your control. In such circumstances, please do contact our Visitor Experience Team who may – as a courtesy – be able to find a solution.